Robotic Process Automation (RPA) is a technology that uses software robots (bots) or artificial intelligence (AI) to automate and streamline repetitive, rule-based tasks and processes in business operations. RPA aims to reduce human intervention in routine, mundane, and labor-intensive tasks, thereby increasing efficiency, accuracy, and productivity while freeing up employees to focus on more strategic and value-added activities.

RPA is a tool to augment human capabilities and improve operational efficiency in specific contexts.