Chatbot development is the process of creating and programming chatbots, which are computer programs designed to simulate human conversation and interact with users through text or speech. These chatbots can be integrated into websites, messaging platforms, mobile apps, or other digital interfaces to provide automated and interactive support, information, and services to users.

Chatbot development can vary in complexity, from simple rule-based chatbots that follow predefined scripts to more advanced AI-driven chatbots that use machine learning and NLP to understand and respond to natural language inputs. The choice of development approach depends on the specific use case and goals of the chatbot project.